Privacy Policy

1. Information We Collect

A. Information You Provide Directly

For All Users (Riders and Drivers):

• Account Information: Name, email address, phone number, and profile picture
• Payment Information: Credit/debit card details, bank account information (processed securely through Stripe)
• Communication Data: Messages exchanged between riders and drivers, customer support inquiries

Additional Information for Drivers:

• Identity Verification: Legal name (first, middle, last), date of birth (for age verification - must be 21+), and Social Security Number (SSN) for background checks (stored encrypted)
• Contact Information: Complete address (street, city, state, ZIP code), emergency contact details (name, phone number, relationship)
• Driver's License: License number, issuing state, expiration date, license class, and images of your license
• Vehicle Information: Make, model, year, color, VIN (Vehicle Identification Number), license plate number, registration expiration date, and vehicle photos
• Insurance Information: Insurance provider, policy number, effective and expiration dates, and insurance card images
• Background Check Information: Driving history, years of experience, any accidents or violations, and consent for background verification
• Availability: Your preferred working days, hours, and maximum hours per week

B. Information We Collect Automatically

• Location Data: GPS coordinates for pickup/dropoff points, real-time location during active rides, and route information
• Background Location (Drivers): When you have an active ride, we collect location data even when the app is in the background or closed, including latitude, longitude, heading, and speed
• Device Information: Device type, operating system, unique device identifiers, browser type, IP address, and app version
• Usage Data: App features used, ride history, search queries, preferences, and interaction patterns
• Push Notification Tokens: Device tokens for sending notifications about rides, messages, and updates
• Voice/Video Call Metadata: Call duration, participants, and connection quality (calls are not recorded)
• Error and Crash Data: Technical information about app crashes, errors, and performance issues to help us improve the service

2. How We Use Your Information

We use your information for the following purposes:

• Provide Services: Match riders with drivers, process ride requests, enable navigation, and facilitate deliveries
• Process Payments: Charge riders, pay drivers, manage tips, and prevent fraud
• Enable Communication: Facilitate messaging and voice/video calls between riders and drivers
• Real-Time Tracking: Show ride progress, estimated arrival times, and driver location
• Safety and Security: Verify driver identities, conduct background checks, and ensure user safety
• Notifications: Send ride updates, promotional offers, and service announcements
• Customer Support: Respond to inquiries, resolve disputes, and provide assistance
• Improve Services: Analyze usage patterns, fix bugs, and enhance features
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

3. Information Sharing

We share your information in the following circumstances:

With Other Users

• Riders see: Driver's first name, profile photo, rating, vehicle details (make, model, color, license plate), and real-time location during rides
• Drivers see: Rider's first name, profile photo, rating, pickup/dropoff locations, and contact information for the ride

With Service Providers

We work with trusted third-party service providers to operate our platform:

Other Sharing

• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, property, or safety of our users and the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Background Location Tracking

For drivers with active rides, we collect location data even when the app is running in the background or the device is locked. This is essential for:

• Providing riders with accurate real-time tracking of their driver
• Calculating accurate fares based on distance traveled
• Ensuring safety by knowing driver locations during rides
• Sending arrival notifications to riders

What We Collect: Latitude, longitude, heading (direction), and speed, updated approximately every 25 meters or 5 seconds.

How to Control: Background location tracking only occurs during active rides. You can go offline in the app when not accepting rides. You can also revoke location permissions in your device settings, though this will prevent you from completing rides.

5. Voice and Video Calls

Our app enables voice and video calls between riders and drivers through Stream.io. We want you to know:

• Calls Are Not Recorded: We do not record the audio or video content of calls
• Metadata Collected: We collect call duration, participants, and connection quality for service improvement
• In-App Only: Calls are made through the app to protect your personal phone number

6. Biometric Information

We collect profile photos from all users and additional photos from drivers (license, vehicle). These photos:

• May be used to verify your identity
• Are displayed to other users during rides for identification purposes
• Are not used for facial recognition technology
• Are not shared with third parties for biometric analysis

7. Google APIs Usage

Our use of Google Maps APIs is subject to Google's Terms of Service and Privacy Policy. We use Google Maps to:

• Display maps and routes
• Calculate distances and estimated arrival times
• Provide turn-by-turn navigation
• Search for addresses and places
• Estimate traffic conditions

8. Data Security

We implement robust technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest
• Secure Authentication: We use Clerk for secure, industry-standard authentication
• Sensitive Data Protection: Social Security Numbers and financial data are encrypted with additional safeguards
• Access Controls: Personal information is accessible only on a need-to-know basis
• Security Monitoring: We continuously monitor for security threats and vulnerabilities
• PCI Compliance: Payment data is handled by Stripe, a PCI-DSS compliant processor

9. Data Retention

We retain your personal information as follows:

• Account Data: Retained while your account is active and for 7 years after deletion for legal/tax purposes
• Ride History: Retained for 7 years for legal, insurance, and dispute resolution purposes
• Location Data: Retained for 90 days after ride completion, then aggregated/anonymized
• Messages: Retained for 2 years after the associated ride
• Payment Records: Retained for 7 years as required by financial regulations
• Driver Documents: Retained while active and for 3 years after account closure

You may request deletion of your account and associated data at any time by emailing support@roadrunnerrides.com.

10. Your Privacy Rights

Depending on your location, you may have the following rights:

All Users

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Withdraw Consent: Opt out of location tracking or marketing communications

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: Request disclosure of personal information collected, used, and shared in the past 12 months
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information (we do not sell your data)
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit: Limit the use of sensitive personal information
• Non-Discrimination: We will not discriminate against you for exercising your rights

Virginia, Colorado, Connecticut, and Utah Residents

Residents of these states have similar rights under their respective privacy laws (VCDPA, CPA, CTDPA, UCPA):

• Right to access, correct, and delete personal data
• Right to data portability
• Right to opt out of targeted advertising (we do not engage in targeted advertising)
• Right to appeal a denial of your privacy request

To exercise any of these rights, please contact us at support@roadrunnerrides.com.

11. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Our services are primarily operated in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States.

We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses and compliance with applicable data protection laws.

13. Cookies and Tracking Technologies

We use cookies and similar technologies on our website and in our app to:

• Remember your preferences and settings
• Authenticate your sessions
• Analyze usage patterns to improve our services
• Provide essential functionality

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our services.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting a notice in the app
• Sending an email to your registered email address
• Updating the "Effective Date" at the top of this policy

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days, or sooner as required by applicable law.